Refund & Returns

We want you and your dog to be happy with every order. If something isn’t right, here’s how returns work.

30-day returns

You have 30 days from the day your order is delivered to request a return. Items must be unused, in their original condition, and in their original packaging.

For health and safety reasons, items that have been used — such as chewed toys or used feeding items — can’t be returned unless they arrived defective.

How to start a return

Email us at admin@adogstore.com with your order number and the item you’d like to return. We’ll reply with the return address and next steps. Please don’t send anything back before you hear from us — we can’t process returns we haven’t authorized.

Return shipping

You’ll cover the cost of return shipping, except when an item arrives damaged, defective, or different from what you ordered — in those cases, we’ll cover it.

Refunds

Once your return arrives and we’ve checked it over, we’ll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days of approval. You’ll receive the full purchase price of the returned item; original shipping was free, so there’s nothing to deduct.

If an item arrives damaged or defective, tell us within the same 30 days and send a photo if you can — we’ll make it right with a replacement or a refund, your choice.

Exchanges

Need a different size or color? Email us at admin@adogstore.com and we’ll set it up as a return of the original item plus a new order, so the replacement ships as fast as possible.

Questions

A Dog Store
607 Shelby Street, Detroit, MI 48226
admin@adogstore.com