Returns & Refunds - ADog Store

What is your returns policy?

Eligibility for Returns
Items must be returned within 30 days of receiving your order. To be eligible, the item must be unused, in its original condition, with all tags attached, and in the original packaging.
Non-returnable Items
Unfortunately, the following items cannot be returned:
- Custom or personalized furniture
- Clearance or final sale items
- Gift cards
Return Process
To initiate a return, contact us at admin@adogstore.com with your order details. We will guide you through the return process. Please note that except for defective or incorrect items, return shipping costs are the customer’s responsibility.
Return Conditions
- All returned items must meet the eligibility requirements.
- If an item is damaged upon receipt, please notify us immediately for assistance.

What if my product is faulty or damaged?

We apologize if you received a faulty or damaged product. Please email us at admin@adogstore.com within 30 days of purchase, including images of the faulty product. We will arrange a replacement or issue a refund, including any applicable shipping costs.

How will I be notified about my return?

You will receive an email notification once your return has been received and inspected. After your refund is processed, we will send you another confirmation email. Please allow 3-5 business days for the refund to appear in your account, depending on your payment provider.